Privacy Policy

Effective date: January 1, 2025

Last updated: January 1, 2025

This Privacy Policy explains how Linkbrand ("we," "our," or "us") collects, uses, discloses, and protects your personal information when you use our software-as-a-service (SaaS) platform and related services (collectively, the "Service"). By using our Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

We collect information you provide directly to us, including:

  • Account Information: Name, email address, password, business name, and contact details
  • Profile Information: Business description, logo, social media links, and other content you upload
  • Payment Information: Billing address, payment method details (processed securely by third-party payment processors)
  • Communication Data: Messages you send to us, support requests, and feedback

1.2 Usage Information

We automatically collect certain information about your use of our Service:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, features used, time spent, click patterns, and performance metrics
  • Analytics Data: Website traffic, visitor behavior, conversion rates, and engagement metrics
  • Technical Data: Log files, error reports, and system performance data

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

  • Maintain your session and authenticate your identity
  • Remember your preferences and settings
  • Analyze usage patterns and improve our Service
  • Provide personalized content and advertisements

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Provision

  • Create and maintain your account
  • Provide, operate, and maintain our Service
  • Process transactions and manage subscriptions
  • Deliver customer support and respond to inquiries

2.2 Service Improvement

  • Analyze usage patterns and user behavior
  • Develop new features and enhance existing functionality
  • Conduct research and analytics
  • Monitor and improve service performance

2.3 Communication

  • Send service-related notifications and updates
  • Provide marketing communications (with your consent)
  • Send security alerts and important notices
  • Respond to your requests and inquiries

2.4 Legal and Security

  • Comply with legal obligations and regulatory requirements
  • Protect against fraud, abuse, and security threats
  • Enforce our Terms of Service
  • Resolve disputes and troubleshoot problems

3. Information Sharing and Disclosure

3.1 We Do Not Sell Personal Information

We do not sell, rent, or trade your personal information to third parties for monetary consideration.

3.2 Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Payment processing and billing
  • Cloud hosting and data storage
  • Analytics and performance monitoring
  • Customer support and communication
  • Marketing and advertising (with appropriate consent)

3.3 Legal Requirements

We may disclose information when required by law or to:

  • Comply with legal processes, court orders, or government requests
  • Protect our rights, property, or safety
  • Prevent fraud or illegal activities
  • Enforce our Terms of Service

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption: Data is encrypted in transit and at rest using industry-standard protocols
  • Access Controls: Strict access controls and authentication mechanisms
  • Regular Audits: Security assessments and vulnerability testing
  • Staff Training: Privacy and security training for all employees
  • Incident Response: Procedures for handling security breaches

Note: No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our Service and maintain your account
  • Comply with legal obligations and regulatory requirements
  • Resolve disputes and enforce our agreements
  • Improve our Service and develop new features

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

  • Standard Contractual Clauses approved by relevant authorities
  • Adequacy decisions by competent data protection authorities
  • Other appropriate safeguards as required by applicable law

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

  • Request access to your personal information
  • Receive a copy of your data in a portable format
  • Obtain information about how we process your data

7.2 Correction and Updates

  • Correct inaccurate or incomplete information
  • Update your account information and preferences
  • Modify your communication preferences

7.3 Deletion and Restriction

  • Request deletion of your personal information
  • Restrict processing of your data in certain circumstances
  • Object to processing based on legitimate interests

7.4 Withdraw Consent

  • Withdraw consent for marketing communications
  • Opt out of non-essential cookies and tracking
  • Manage your privacy preferences

To exercise these rights: Contact us at privacy@linkbrand.app or use the privacy controls in your account settings.

8. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

9. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those services. We encourage you to review the privacy policies of any third-party services you use.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Displaying prominent notices in our Service

Your continued use of our Service after changes become effective constitutes acceptance of the updated policy.

11. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

  • Email: privacy@linkbrand.app
  • General Support: support@linkbrand.app
  • Address: Available upon request via email

12. Regional Privacy Rights

12.1 European Union (GDPR)

If you are in the EU, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.

12.2 California (CCPA)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how we use it.

12.3 Other Jurisdictions

Additional privacy rights may apply depending on your location. Contact us for information about rights specific to your jurisdiction.